Customer Preferred Support
Preferred Support plans are pre-paid support case bundles offered to customers in addition to the existing support provided by local distribution partners.
Survey and Construction customers with pre-paid Preferred Support plans will need to register at www.trimble.com/register in order to obtain a unique Preferred Support Code. Customers then call the Preferred Support phone numbers and enter their Preferred Support codes. If you are interested in purchasing Trimble Preferred Support, please contact your local Trimble Distributor. To find your nearest distributor, please click here.
Note: There are currently no Preferred Support plans available for Mobile Computing Solutions products. Contact your local distribution partner for support options for Mobile Computing Solutions products.
The following products areas operate paid technical support programs which are independent of Preferred Support:
- Power, Plant and Process
- Trimble Utility Field Solutions
- Infrastructure
- Mapping & GIS
Distribution Partner Technical Support
When you contact Technical Support using the telephone system there will be a series of voice prompts and depending on whether your Caller ID is recognized, you may be asked to enter your Trimble issued Company Code. Entering your Company Code will help us identify your company. Distribution Partners are reminded that support cases can also be submitted using the Support Portal at http://support.trimble.com
If you have registered access to the Trimble Partners' website, your number will be displayed in your profile. Navigate through the following steps:
- From www.trimble.com, pull down the "Support and Training" tab and select "Partners' site".
- From the Partners' site, log in, or create an account if you don't already have one. If you forgot your password, you can reset it by clicking on the "Forgot password" link.
- Once logged in, select your profile to view the "Company Code".
For Americas (United States, Canada & Latin America):
| Construction Technical Support |  1-888-562-2207 |
| Construction Services Technical Support | 1-888-801-4363 |
| Survey Technical Support | 1-877-224-2084 |
| Infrastructure Technical Support | 1-888-879-2207 |
| Mobile Computing Solutions Technical Support | 1-877-632-3813 |
| Power, Process & Plant Technical Support | 1-866-537-1669 |
| Utilities Field Solutions Technical Support | 1-800-827-6668 |
| Mapping & GIS Paid Priority Support | 1-866-560-6200 |
For South America:
| Construction Technical Support | 1-720-439-3727 |
| Construction Services Technical Support | 1-720-381-3998 |
| Survey Technical Support | 1-720-961-3997 |
| Infrastructure Technical Support | 1-720-439-3729 |
| Mobile Computing Solutions Technical Support | 1-877-632-3813 |
| Power, Process & Plant Technical Support | 1-720-439-3728 |
| Utilities Field Solutions Technical Support | 1-800-827-6668 |
| Mapping & GIS Paid Priority Support | 1-720-439-3730 |
For Europe, Middle East and Africa (EMEA):
| Construction Technical Support | +49-7112-2954-462 |
| Construction Services Technical Support | +49-7112-2954-467 |
| Survey Technical Support | +49-7112-2954-461 |
| Infrastructure Technical Support | +49-7112-2954-468 |
| Mapping & GIS Technical Support | +49-7112-2954-464 |
| Power, Process & Plant Technical Support | +49-7112-2954-465 |
| Mobile Computing Solutions Technical Support | +49-7112-2954-467 |
For Asia Pacific & China (APAC):
| Survey Technical Support (Australia) | +61-7-3188-2998 |
| Survey Technical Support (New Zealand) | +64-4-831-9407 |
| Survey Technical Support (Singapore) | +65-3158-1418 |
| Construction Technical Support (Australia) | +61-7-3188-2999 |
| Construction Technical Support (New Zealand) | +64-4-831-9408 |
| Construction Technical Support (Singapore) | +65-3158-1419 |
| Mapping & GIS Technical Support (Australia) | +61-7-3188-6000 |
| Mapping & GIS Technical Support (New Zealand) | +64-4-831-9409 |
| Mapping & GIS Technical Support (Singapore) | +65-3158-1420 |
| Infrastructure Technical Support (Australia) | +61-7-3188-6002 |
| Infrastructure Technical Support (New Zealand) | +64-4-831-9411 |
| Infrastructure Technical Support (Singapore) | +65-3158-1422 |
| China Technical Support (Survey, Construction, Infrastructure, Mapping & GIS) | 4006709659* |
| Mobile Computing Solutions Technical Support | +61-731-886-048 |
*the phone number for China Technical Support is only available within China
